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Original publication date: April 17, 2000


<A NAME="intro"></a>

<P>This document is being published jointly by the CERT Coordination
Center and AusCERT (Australian Computer Emergency Response Team).  It
describes suggested steps for responding to a UNIX or NT system
compromise. Your response should be carried out in several stages:

<A HREF="#Introduction">Introduction</A>

A. <A HREF="#A">Before you get started</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#A.1">Consult your security policy</A></LI>
   <LI><A HREF="#A.2">If you do not have a security policy</A></LI>
     <OL TYPE="i">
     <LI><A HREF="#A.2.i">Consult with management</A></LI>
     <LI><A HREF="#A.2.ii">Consult with your legal counsel</A></LI>
     <LI><A HREF="#A.2.iii">Contact law enforcement agencies</A></LI>
     <LI><A HREF="#A.2.iv">Notify others within your organization</A></LI>
   <LI><A HREF="#A.3">Document all of the steps you take in recovering</A></LI>

B. <A HREF="#B">Regain control</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#B.1">Disconnect compromised system(s) from the network</A></LI>
   <LI><A HREF="#B.2">Copy an image of the compromised system(s)</A></LI>

C. <A HREF="#C">Analyze the intrusion</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#C.1">Look for modifications made to system software
   and configuration files</A></LI>
   <LI><A HREF="#C.2">Look for modifications to data</A></LI>
   <LI><A HREF="#C.3">Look for tools and data left behind by the intruder</A></LI>
   <LI><A HREF="#C.4">Review log files</A></LI>
   <LI><A HREF="#C.5">Look for signs of a network sniffer</A></LI>
   <LI><A HREF="#C.6">Check other systems on your network</A></LI>
   <LI><A HREF="#C.7">Check for systems involved or affected at remote sites</A></LI>

D. <A HREF="#D">Contact the relevant CSIRT and other sites involved</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#D.1">Incident Reporting</A></LI>
   <LI><A HREF="#D.2">Contact AusCERT - Australian Computer Emergency
   Response Team</A></LI>
   <LI><A HREF="#D.3">Contact the CERT Coordination Center</A></LI>
   <LI><A HREF="#D.4">Obtain contact information for other sites

E. <A HREF="#E">Recover from the intrusion</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#E.1">Install a clean version of your operating system</A></LI>
   <LI><A HREF="#E.2">Disable unnecessary services</A></LI>
   <LI><A HREF="#E.3">Install all vendor security patches</A></LI>
   <LI><A HREF="#E.4">Consult AusCERT advisories and external security bulletins</A></LI>
   <LI><A HREF="#E.5">Consult CERT advisories and vendor-initiated bulletins</A></LI>
   <LI><A HREF="#E.6">Caution use of data from backups</A></LI>
   <LI><A HREF="#E.7">Change passwords</A></LI>

F. <A HREF="#F">Improve the security of your system and network</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#F.1">Review security using the UNIX or NT configuration
   guidelines document</A></LI>
   <LI><A HREF="#F.3">Install security tools</A></LI>
   <LI><A HREF="#F.4">Enable maximal logging</A></LI>
   <LI><A HREF="#F.5">Configure firewalls to defend networks</A></LI>

G. <A HREF="#G">Reconnect to the Internet</A><BR>

H. <A HREF="#H">Update your security policy</A><BR>
   <OL TYPE="1">
   <LI><A HREF="#H.1">Document lessons learned from being
   <LI><A HREF="#H.2">Calculate the cost of this incident</A></LI>
   <LI><A HREF="#H.3">Incorporate necessary changes (if any) in your
   security policy</A></LI>

<A HREF="#history">Document revision history</A>


<H3><A NAME="Introduction"></a>Introduction</H3>
  This document sets out suggested steps for responding to a
  UNIX or NT system compromise.<P>

  Note that all actions taken during your recovery from a system
  compromise should be in accordance with your organization's policies
  and procedures.<P>

<H3><LI><A NAME="A"></a>Before you get started</LI></H3>
   <OL TYPE="1">

   <H4><LI><A NAME="A.1"></a>Consult your security policy</LI></H4>

   <H4><LI><A NAME="A.2"></a>If you do not have a security policy</LI></H4>
     <OL TYPE="i">
     <B><LI><A NAME="A.2.i"></a>Consult with management</LI></B><P>
	   Depending on how your organization is structured, it may be
	   important to notify management in order to facilitate
	   internal coordination of your recovery effort. Also be
	   aware that intrusions may get the attention of the media.

     <B><LI><A NAME="A.2.ii"></a>Consult with your legal counsel</LI></B><P>
           Before you get started in your recovery, your organization
	   needs to decide if pursuing a legal investigation is an

           Note that the CERT Coordination Center and AusCERT
	   (Australian Computer Emergency Response Team) are involved
	   in providing technical assistance and facilitating
	   communications in response to computer security incidents
	   involving hosts on the Internet. We do not have legal
	   expertise and cannot offer legal advice or opinions. For
	   legal advice, we recommend that you consult with your legal
	   counsel. Your legal counsel can provide you with legal
	   options (both civil and criminal) and courses of action
	   based on you or your organization's needs.<P>

	   It is up to you how you wish to pursue this incident. You
	   may wish to secure your systems or to contact law
	   enforcement to investigate the case.<P>

	   If you are interested in determining the identity of or
	   pursuing action against the intruder, we suggest that you
	   consult your management and legal counsel to see if any
	   local, state, or federal laws have been violated. Based on
	   that, you could then choose to contact a law enforcement
	   agency and see if they wish to pursue an investigation.<P>

	   We encourage you to discuss the root compromise activity
	   with your management and legal counsel to answer the
	   following questions:<P>


	   <LI>What is your legal status in terms of your ability
	   to trap intruders or trace connections (i.e., do you have a
	   login banner stating that connections can be tracked or
	   traced? See <A
	   Advisory CA-1992-19</A>, "Keystroke Logging Banner").</LI><P>

	   <LI>What are your legal responsibilities if your site is
	   aware of the activity and does not take steps to prevent

	   <LI>Have any local, state, or federal laws been

	   <LI>Should an investigation be pursued?</LI><P>

	   <LI>Should you report the activity to local, state, or
	   national) law enforcement?</LI><P>

     <B><LI><A NAME="A.2.iii"></a>Contact law enforcement agencies</LI></B><P>
	   In general, if you are interested in pursuing any type of
	   investigation or legal prosecution, we'd encourage you to
	   first discuss the activity with your organization's
	   management and legal counsel and to notify any appropriate
	   law enforcement agencies (in accordance with any policies
	   or guidelines at your site).<P>

           Keep in mind that unless one of the parties involved
	   contacts law enforcement, any efforts to trap or trace the
	   intruder may be to no avail. We suggest you contact law
	   enforcement before attempting to set a trap or tracing an

	   U.S. sites interested in an investigation can contact their
	   local Federal Bureau of Investigation (FBI) field office. To
	   find contact information for your local FBI field office, please
	   consult your local telephone directory or see the FBI's field
	   offices web page available at:<P>
		<DD><A HREF="">
      U.S. sites and foreign locations involving U.S. assets, interested in 
      an investigation can contact their local U.S. Secret Service (USSS) 
      Field Office. To find contact information for your local USSS Field 
      Office, please consult your local telephone directory or see the USSS 
      web site available at:<p>
        <dl><dd><a href=""></a></dd></dl>

        To contact the USSS Electronic Crimes Branch please call:<p>
         <dl><dd>Phone: +1(202)406-5850</dd>
         <dd>Fax: +1(202)406-9233</dd></dl>

       If your site involves a <b>Department of Defense</b> Contractor, a 
       Department of Defense Entity or any of the U.S. Military Services, 
       and you are interested in an investigation, you may contact the United 
       States Department of <b>Defense Criminal Investigative Service</b> 
       (DCIS), Pittburgh, Pennsylvania at telephone number +1(412)395-6931. 
       For information regarding DCIS please see:<p>
		<dd><a href=""></a></dd>

	   Non-U.S. sites may want to discuss the activity with their
	   local law enforcement agency to determine the appropriate steps
	   that should be taken with regard to pursuing an investigation.<P>

	   To contact the Australian Federal Police:

	   <TH>Canberra  <TD> +61 2 6256 7777 <TD> Ask for the Co-ordination centre
	   <TH>Brisbane  <TD> +61 7 3222 1222 <TD> Ask for Operations
	   <TH>Sydney    <TD> +61 2 9286 4000 <TD> Ask for the Co-ordination centre
	   <TH>Melbourne <TD> +61 3 9607 7777 <TD> Ask for the Co-ordination centre
	   <TH>Adelaide  <TD> +61 8 8419 1811 <TD> Ask for the Co-ordination centre
	   <TH>Perth     <TD> +61 8 9320 3444 <TD> Ask for the Co-ordination centre
	   <TH>Darwin    <TD> +61 8 8981 1044 <TD> Ask for the Co-ordinator

     <B><LI><A NAME="A.2.iv"></a>Notify others within your organization</LI></B><P>
	   In addition to notifying management and legal counsel at
           your site, you may also need to notify others within
	   your organization who may be directly affected by your
	   recovery process (e.g., other administrators or users).

   <H4><LI><A NAME="A.3"></a>Document all of the steps you take in

	   The importance of documenting every step you take in
	   recovery can not be overstated. Recovering from a system
	   compromise can be a hectic and time-consuming process and
	   hasty decisions are often made. Documenting the steps you
	   take in recovery will help prevent hasty decisions and give
	   you a record of all the steps you took to recover, which
	   you can reference in the future. Documenting the steps you
	   take in recovery also may be useful if there is a legal
	   investigation.<P> </OL>

<H3><LI><A NAME="B"></a>Regain control</LI></H3>
   <OL TYPE="1">
   <H4><LI><A NAME="B.1"></a>Disconnect compromised system(s) from the

           To regain control, you will need to disconnect all
           compromised machines from your network including dial in
           connections. After that you may wish to operate in single
           user mode in UNIX or as the local administrator in NT to
           ensure that you have complete control of the machine;
           however, by rebooting or changing to single user/local
           administrator mode, you may lose some useful information
           because all processes executing at the time of discovery
           will be killed.<P>

	   Therefore, you may wish to work through steps in section <A
	   HREF="#C.5">C.5. Look for signs of a network sniffer</A> to
	   determine if the compromised system is currently running a
	   network sniffer.<P>

           Operating in single user mode on UNIX systems will prevent
           users, intruders, and intruder processes from accessing or
           changing state on the compromised machine while you are
           going through the recovery process.<P>

	   If you do not disconnect the compromised machine from the
	   network, you run the risk that the intruder may be
	   connected to your machine and may be undoing your steps as
	   you try to recover the machine.<P>

   <H4><LI><A NAME="B.2"></a>Copy an image of the compromised
           Before analyzing the intrusion we encourage you to create a
	   backup of your system. This will provide a "snapshot" of
	   the file system at the time that the root compromise was
	   first discovered. You may need to refer back to this backup
	   in the future.<P>

           If you have an available disk which is the same size and
           model as the disk in the compromised system, you can use
           the <B><I>dd</I></B> command in UNIX to make an exact copy
           of the compromised system.<P>

	   For example, on a Linux system with two SCSI disks, the
	   following command would make an exact replica of the
	   compromised system (/dev/sda) to the disk of the same size
	   and model (/dev/sdb).
	   # dd if=/dev/sda of=/dev/sdb

	   Please read the <B><I>dd</I></B> man page for more information.<P>

           There are many other ways to create a backup of your
           system.  On NT systems there is no built in command like
           <I>dd</I>, but there are a number of third party
           applications that will make an image copy of an entire hard

           Creating a low level backup is important in case you ever
           need to restore the state of the compromised machine when
           it was first discovered. Also, files may be needed for a legal
           investigation. Label, sign, and date the backup and keep
           the backup in a secure location to maintain integrity of
           the data.<P>

<H3><LI><A NAME="C"></a>Analyze the intrusion</LI></H3>
      With your system disconnected from the network, you can now
      thoroughly review log files and configuration files for signs of
      intrusion, intruder modifications, and configuration

   <OL TYPE="1">
   <H4><LI><A NAME="C.1"></a>Look for modifications made to system
   software and configuration files</LI></H4>
           Verify all system binaries and configuration files.<P>

	   When looking for modifications of system software and
	   configuration files, keep in mind that any tool you are
	   using on the compromised system to verify the integrity of
	   binaries and configuration files could itself be
	   modified. Also keep in mind that the kernel (operating
	   system) itself could be modified. Because of this, we
	   encourage you to boot from a trusted kernel and obtain a
	   known clean copy of any tool you intend to use in analyzing
	   the intrusion.  On UNIX systems you can create a boot disk
	   and make it write protected to obtain a trustworth kernel.

	   We urge you to check all of your system binaries thoroughly
	   against distribution media. We have seen an extensive range
	   of Trojan horse binaries that have been installed by

	   Some of the binaries which are commonly replaced by Trojan
	   horses on UNIX systems are: telnet, in.telnetd, login, su,
	   ftp, ls, ps, netstat, ifconfig, find, du, df, libc, sync,
	   inetd, and syslogd. Also check any binaries referenced in
	   /etc/inetd.conf, critical network and system programs, and
	   shared object libraries.<P>

	   On NT systems, Trojan horses commonly introduce computer
	   viruses or "remote administration" programs such as Back
	   Orifice and NetBus. There have been cases where the system
	   file that handles internet connectivity was replaced with a
	   Trojan horse.<P>

           Because some Trojan horse programs could have the same
           timestamps as the original binaries and give the correct
           <B><I>sum</B></I> values, we recommend you use
           <B><I>cmp</I></B> on UNIX systems to make a direct
           comparison of the binaries and the original distribution

	   Alternatively, you can check the MD5 results for either
           UNIX or NT on suspect binaries against a list of MD5
           checksums from known good binaries. Ask your vendor if they
           make MD5 checksums available for their distribution

	   Additionally, verify your configuration files against
	   copies that you know to be unchanged.<P>

	   When inspecting your configuration files on UNIX systems,
	   you may want to

	       <LI>check your /etc/passwd file for entries
	       that do not belong.</LI>

	       <LI>check to see if /etc/inetd.conf has been modified.</LI>

	       <LI>if you allow the "r-commands" (rlogin, rsh, rexec),
	       ensure that there is nothing that does not belong in
	       /etc/hosts.equiv or in any .rhosts files.

	       <LI>check for new SUID and SGID files. The following
	       command will print out all SUID and SGID files within
	       your filesystem.<P>
     # find / \( -perm -004000 -o -perm -002000 \) -type f -print

	   When inspecting NT systems, you may want to

	      <LI>check for odd users or group memberships.</LI>
	      <LI>check for changes to registry entries that start
	      programs at logon or services.  (see <A
	      HREF="win-listings.html#A"><B>LISTING 1</B></A>)

	      <LI>check for unauthorized hidden shares with the 'net
	      share' command or Server Manager tool.

	      <LI>check for processes that you do not identify using
	      the pulist.exe tool from the NT resource kit or the NT
	      Task Manager.


   <H4><LI><A NAME="C.2"></a>Look for modifications to data</LI></H4>

           Data on compromised systems is often modified by intruders.
           We encourage you to verify the integrity of web pages, ftp
           archives, files in users' home directories, and any other
           data files on your system.<P>

   <H4><LI><A NAME="C.3"></a>Look for tools and data left behind by the

           Intruders will commonly install custom-made tools for
	   continued monitoring or for access to a compromised

	   The common classes of files left behind by intruders are<P>

	       <LI><B>Network Sniffers</B></LI><BR>
	           A network sniffer is a utility which will monitor
	           and log network activity to a file. Intruders
	           commonly use network sniffers to capture username
	           and password data that is passed in cleartext over
	           the network. (see <A HREF="#C.5">section C.5</A> below)<P>

		   Sniffers are more common on UNIX systems, but on NT
		   systems check for key logging programs.<P>

	       <LI><B>Trojan Horse Programs</B></LI><BR> 

	           Trojan horse programs are programs that appear to
	           perform one function while actually performing a
	           different function. Intruders use Trojan horse
	           programs to hide their activity, capture username
	           and password data, and create backdoors for future
	           access to a compromised system. (see <A
	           HREF="#C.1">section C.1</A> above)<P>


		   Backdoor programs are designed to hide itself
		   inside a target host.  The backdoor allows the user
		   that installed it to access the system without
		   using normal authorization or vulnerability

	       <LI><B>Vulnerability Exploits</B></LI><BR>
		   A majority of compromises are a result of machines
		   running vulnerable versions of software. Intruders
		   often use tools to exploit known vulnerabilities
		   and gain unauthorized access. These tools are often
		   left behind on the system in "hidden"

	       <LI><B>Other Intruder Tools</B></LI><BR> 

	           The intruder tools listed above are not intended to
		   be a conclusive or comprehensive list. There may be
		   other tools left behind by an intruder. Some of the
		   other types of tools you may find are tools to<BR>
		       <LI>probe systems for vulnerabilities</LI>
		       <LI>launch widespread probes of many other sites</LI>
		       <LI>launch denial of service attacks</LI>
		       <LI>use your computing and networking resources</LI>
	       <LI><B>Intruder Tool Output</B></LI><BR>
	           You may find log files from any number of intruder
	           tools. These log files may contain information
	           about other sites involved, vulnerabilities of your
	           compromised machine(s), and vulnerabilities at other

           We encourage you to search thoroughly for such tools and
           output files. Be sure to use a known clean copy of any tool
           that you use to search for intruder tools.<P>
	   When searching for intruder tools on a compromised system


	       <LI>Look for unexpected ASCII files in the /dev
	           directory on UNIX systems.  Some of the Trojan
	           binaries rely on configuration files which are
	           often found in /dev.</LI>

	       <LI>Look very carefully for hidden files or
   	           directories.  If an intruder has created a new
   	           account and home directory then there may be hidden
   	           files or directories.</LI>

	       <LI>Look for files or directories with strange names
	           such as "..." (three dots) or "..  " (two dots and
	           some whitespace) [UNIX]. Intruders often try and
	           hide files within such directories.  On NT systems,
	           look for files and directories that closely match
	           what may appear as a system file (EXPLORE.EXE,
	           UMGR32.EXE, etc).

   <H4><LI><A NAME="C.4"></a>Review log files</LI></H4>
           Reviewing your log files will help you get a better idea of
           how your machine was compromised, what happened during the
           compromise, and what remote hosts accessed your machine.<P>

           Keep in mind when reviewing any log files from a
           compromised machine that any of the logs could have been
           modified by the intruder.<P>

	   On UNIX systems, you may need to look in your
	   /etc/syslog.conf file to find where syslog is logging
	   messages. NT systems generally log everything to one of
	   three logs for NT events, all of which are viewed through
	   the Event Viewer.  Other NT applications such as IIS server
	   may log to other locations.  IIS by default writes logs to
	   the c:\winnt\system32\logfiles directory.<P>

	   Below is a list of some of the more common UNIX log file
	   names, their function, and what to look for in those
	   files. Depending on how your system is configured, you may
	   or may not have the following log files.<P>


	           The <B>messages</B> log will contain a wide variety
	           of information. Look for anomalies in this file.
	           Anything out of the ordinary should be
	           inspected. Also, look for events that occurred
	           around the known time of the intrusion.<P>
	           If the compromised system has a functioning ftp
	           server, <B>xferlog</B> will contain log files for
	           all of the ftp transfers. This may help you
	           discover what intruder tools have been uploaded
	           to your system, as well as what information has
	           been downloaded from your system.<P>

	           This file contains binary information for every
	           user currently logged in. This file is only useful
	           to determine who is currently logged in. One way to
	           access this data is the <B><I>who</I></B> command.<P>

	           Every time a user successfully logs in, logs out, or
	           your machine reboots, the wtmp file is
	           modified. This is a binary file; thus, you need to
	           use a tool to obtain useful information from this
	           file. One such tool is <B><I>last</I></B>. The output from
	           <B><I>last</I></B> will contain a table which
	           associates user names with login times and the host
	           name where the connection originated. Checking this
	           file for suspicious connections (e.g., from
	           unauthorized hosts) may be
	           useful in determining other hosts that may have
	           been involved and
	           finding what accounts on your system may have been

	           Some versions of UNIX (RedHat Linux for example)
	           log tcp wrapper messages to the <B>secure</B> log
	           file. Every time a connection is established with
	           one of the services running out of inetd that uses
	           tcp wrappers, a log message is appended to this log
	           file. When looking through this log file, look for
	           anomalies such as services that were accessed that
	           are not commonly used, or for connections from
	           unfamiliar hosts. <P>
	   The common item to look for when reviewing log files is
	   anything that appears out of the ordinary.

   <H4><LI><A NAME="C.5"></a>Look for signs of a network

           When a system compromise occurs, intruders could
	   potentially install a network monitoring program on UNIX
	   systems, commonly called a sniffer (or packet sniffer), to
	   capture user account and password information.  For NT
	   systems, remote administration programs would be more
	   commonly used for the same purpose.<P>

           The first step to take in determining if a sniffer is installed
	   on your system is to see if any process currently has any of
	   your network interfaces in promiscuous mode. If any interface is
	   in promiscuous mode, then a sniffer could be installed on your
	   system. Note that detecting promiscuous interfaces will not be
	   possible if you have rebooted your machine or are operating in
	   single user mode since your discovery of this intrusion.<P>

	   There are a couple of tools designed for this purpose.<P>

	       <LI><B>cpm</B> - UNIX</LI><BR>
                   available for download from:<P>

		   <DD><A HREF=""></A></DD>

               <LI><B>ifstatus</B> - UNIX</LI><BR>
	           available for download from:<P>

		   <DD><A HREF="">

	   Keep in mind that some legitimate network monitors and
	   protocol analyzers will set a network interface in
	   promiscuous mode. Detecting an interface in promiscuous
	   mode does not necessarily mean that an intruder's sniffer is
	   running on a system.<P>

           Another issue to consider is that sniffer log files tend to
           grow quickly in size. You may want to use utilities such as
           <B><I>df</I></B> to determine if part of the filesystem is
	   larger than expected. Remember that <B><I>df</I></B> is
           often replaced by a Trojan horse program when sniffers are
	   installed; therefore, be sure to obtain a known clean copy
	   of that utility if you do use it.<P>

           If you find that a packet sniffer has been installed on
           your systems, we strongly urge you to examine the output
           file from the sniffer to determine what other machines are
           at risk. Machines at risk are those that appear in the
           destination field of a captured packet, but if passwords
           across systems are common or if the source and destination
           machines trust each other the source machine will also be
           at further risk.<P>

           Many common sniffers will log each connection as follows:
     -- TCP/IP LOG -- TM: Tue Nov 15 15:12:29 --
     PATH: =>
	   For sniffer logs of this particular format, you can obtain a list of
	   affected machines by executing the following command:
     % grep PATH: $sniffer_log_file | awk '{print $4}' | \
       awk -F\( '{print $1}'| sort -u
           You may need to adjust the command for your particular
           case.  Also, some sniffers encrypt their logs so they may
           not be obvious.  Because of this check for files that grow

           You should be aware that there may be other machines at risk in
           addition to the ones that appear in the sniffer log. This may be
           because the intruder has obtained previous sniffer logs from your
           systems or through other attack methods.<P>

           For more information, we encourage you to review CERT
	   Advisory CA-1994-01, available from:<P>

           The advisory describes of sniffer activity and suggests
           approaches for addressing this problem.<P>

           Please send us a list of all hosts you know to be
           affected. This will help us determine the scope of the

	   If Australian or New Zealand hosts have been involved,
	   please inform <a

   <H4><LI><A NAME="C.6"></a>Check other systems on your

           We encourage you to check all of your systems, not just
           those that you know to be compromised. In your check
           include any systems associated with the compromised system
           through shared network-based services (such as NIS and NFS)
           or through any method of trust (such as systems in
           hosts.equiv or .rhosts files, or a Kerberos server).<P>

	   In examining other systems on your network, we encourage
	   you to use our Intruder Detection Checklists:<P>

   <H4><LI><A NAME="C.7"></a>Check for systems involved or affected at
   remote sites</LI></H4>
           While examining log files, intruder output files,
           and any files modified or created during and since the time
           of the intrusion, look for information that leads you to
           suspect that another site may be linked with the
           compromise. We often find that other sites linked to a
           compromise (whether upstream or downstream of the
           compromise) have often themselves been victims of a
           compromise. Therefore it is  important that any other
           potential victim sites are identified and notified as soon
           as possible.

<H3><LI><A NAME="D"></a>Contact the relevant CSIRT and other sites

   <OL TYPE="1">
   <H4><LI><A NAME="D.1"></a>Incident Reporting</LI></H4>

        Intruders will frequently use compromised accounts or hosts to
	launch attacks against other sites. If you find evidence
	of compromise or intruder activity at any other sites, we
	encourage you to contact those sites. Tell them what you have
	found, explain that this may be a sign of compromise or
	intruder activity at their site, and suggest that they may
	wish to take steps to determine if/how the compromise occurred
	and prevent a recurrence. When contacting other sites, please
	give them as much detail as possible including
	date/timestamps, timezone, and what to do if they have
	follow-up information.<P>

        We would appreciate a "cc" to or as appropriate on any
        correspondence. If you like, you can let the site know that
        you are working with us on this incident (please include
        the assigned CERT or AusCERT tracking number in the subject
        line of your messages). Also let them know that we can offer
        assistance on how to recover from the compromise.<P>

   <H4><LI><A NAME="D.2"></a>Contact AusCERT - Australian Computer Emergency
   Response Team</LI></H4>

        We would appreciate it to be informed of any incidents involving
	Australian and New Zealand sites as it helps us to gauge the extent and
	nature of intruder activity.

	Our contact information is as follows:<P>

	<DD>Internet: <a href=""></a><I><font size=-1> monitored during
	business hours (GMT+10:00)</font></I>
	<BR>Telephone: +61 7 3365 4417 <I> <font size=-1>monitored during
	business hours (GMT+10:00)</font></I>
	<BR>Hotline:   +61 7 3365 4417 <I> <font size=-1>monitored 24 hours, 7
	days for emergencies (GMT+10:00)</font></I>
	<BR>Facsimile: +61 7 3365 7031
	<P>Australian Computer Emergency Response Team
	<BR>The University of Queensland
	<BR>Qld 4072

   <H4><LI><A NAME="D.3"></a>Contact the CERT Coordination Center</LI></H4>

        We would appreciate it if you would complete and return an
	Incident Reporting Form as this will help us better
	assist you, and allow us to relate ongoing intruder
        activities. This also provides us a better overview of trends 
        in attack profiles and provides input for other CERT documents 
        such as Advisories. We prefer that Incident 
        Reporting Forms are sent to us via email. The Incident 
        Reporting Forms are available from:<P>
	    <DD><A HREF="">

	Our contact information is as follows:<P>

	<DD>Email:  (monitored during business hours)<P>

           Telephone: +1-412-268-7090 24-hour hotline<BR>
	   Fax: +1-412-268-6989<BR>
           CERT Coordination Center personnel answer business days
           (Monday-Friday)  08:30-17:00 EST/EDT (GMT-5)/(GMT-4), on call
           for emergencies during other hours.<P>

           CERT Coordination Center<BR>
	   Software Engineering Institute<BR>
	   Carnegie Mellon University<BR>
	   Pittsburgh, PA  USA  15213-3890</DD></DL><P>

   <H4><LI><A NAME="D.4"></a>Obtain contact information for other sites

        If you need contact information for a .COM, .EDU, .NET, or .ORG
	top-level domain, we encourage you to use the InterNIC's whois

		<DD><A HREF=""></A><P>

	To find contact information from the appropriate registrar, we
	encourage you to use the InterNIC's Registrar Directory:<p>

		<DD><A HREF=""></A><P>

	To find contact information for the Asia-pacific region and
	Australia respectively:<p>

		<DD><A HREF=""></A><P>
		<DD><A HREF=""></A><P>

        To find contact information for other incident response teams,
        you may also want to check the contact list of the Forum of
        Incident Response and Security Teams (FIRST), available in:<P>
          <DD><A HREF="">

	More information about finding site contacts is available from:<P>
	  <DD><A HREF=""></A></DD><P>

        We do not recommend sending email to "root" or "postmaster" of
	a machine that is suspected of being involved in intruder
	activity. If that machine is the source of an intruder attack,
	it is possible that that machine itself may be compromised
	and the intruder may have root access and/or be reading or
	intercepting email sent to that host.<P>

        If you are still unsure of a site or contact details, please get in
        touch with us.<P>

<H3><LI><A NAME="E"></a>Recover from the intrusion</LI></H3>

   <OL TYPE="1">
   <H4><LI><A NAME="E.1"></a>Install a clean version of your operating

      Keep in mind that if a machine is compromised, anything on that
      system could have been modified, including the kernel, binaries,
      datafiles, running processes, and memory. In general, the only
      way to trust that a machine is free from backdoors and intruder
      modifications is to reinstall the operating system from the
      distribution media and install all of the security patches
      before connecting back to the network. Merely determining and
      fixing the vulnerability that was used to initially compromise
      this machine may not be enough.<P>

      We encourage you to restore your system using known clean binaries.
      In order to put the machine into a known state, you should re-install
      the operating system using the original distribution media.<P>

   <H4><LI><A NAME="E.2"></a>Disable unnecessary services</LI></H4>
      Configure your system to offer only the services that the
      system is intended to offer and no others. Check to ensure that
      there are no weaknesses in the configuration files for those
      services and that those services are available only to the intended
      set of other systems. In general, the most conservative policy
      is to start by disabling everything and only enabling services
      as they are needed.<P>

   <H4><LI><A NAME="E.3"></a>Install all vendor security patches</LI></H4>
      We strongly encourage you to ensure that the full set of security
      patches for each of your systems is applied. This is a major step in
      defending your systems from attack and its importance cannot be

      We encourage you to check with your vendor regularly for any updates
      or new patches that relate to your systems.<P>

   <H4><LI><A NAME="E.4"></a>Consult AusCERT advisories and external security

      We encourage you to consult past AusCERT advisories and
      external security bulletins and to follow the instructions that are
      relevant to your particular configuration. Be sure that you have
      installed all applicable patches or workarounds described in the
      AusCERT publications.<P>

      Remember to check the advisories periodically to ensure that
      you have the most current information.<P>

      Past AusCERT advisories are available from:
          <DD><A HREF=""></A></DD>
          <DD><A HREF=""></A></DD><P>

      External Security Bulletins are available from:
          <DD><A HREF="">
          <DD><A HREF="">

   <H4><LI><A NAME="E.5"></a>Consult CERT advisories</LI></H4>

      We encourage you to consult past CERT advisories and to
      follow the instructions that are 
      relevant to your particular configuration. Be sure that you have
      installed all applicable patches or workarounds described in the
      CERT publications.<P>

      Remember to check the advisories periodically to ensure that
      you have the most current information.<P>

      Past CERT advisories are available from:
          <DD><A HREF=""></A></DD><P>

   <H4><LI><A NAME="E.6"></a>Caution use of data from backups</LI></H4>
      When restoring data from a backup, ensure that the backup itself
      is from an uncompromised machine. Keep in mind that you could
      re-introduce a vulnerability that would allow an intruder to
      gain unauthorized access. Also, if you are only restoring users'
      home directories and data files, keep in mind that any of those
      files could contain Trojan horse programs. You may want to pay
      close attention to .rhosts files in users' home directories.

   <H4><LI><A NAME="E.7"></a>Change passwords</LI></H4>
      After all security holes or configuration problems have been
      patched or corrected, we suggest that you change the passwords
      of <B>ALL</B> accounts on the affected system(s). Ensure that
      passwords for all accounts are not easy to guess. You may want
      to consider using vendor-supplied or third-party tools to
      enforce your password policies.
      AusCERT has published the <a
      href="">Choosing good passwords</a> article which contains
      information to educate users to choose good passwords.


<H3><LI><A NAME="F"></a>Improve the security of your system and network</LI></H3>
   <OL TYPE="1">
   <H4><LI><A NAME="F.1"></a>Review security using the UNIX or NT Configuration
      Guidelines document</LI></H4>

      To help you assess the security of your system(s), please refer
      to our UNIX or NT Configuration Guidelines documents. These
      documents may be useful when checking your system for common
      configuration problems that are often exploited by intruders.<P>
   <DD><A HREF=""></A></DD><P>
   <DD><A HREF=""></A></DD><P>

   <H4><LI><A NAME="F.3"></a>Install security tools</LI></H4>

      Install all security tools before you connect your machine back
      to the network. Also, this is a good time to take an MD5
      checksum snapshot of the newly restored system using a tool such
      as Tripwire<SUP>®</SUP>. <P>

   <H4><LI><A NAME="F.4"></a>Enable maximal logging</LI></H4>

      Make sure that logging/auditing/accounting programs are enabled
      (for example, process accounting) and that they are set to an
      appropriate level (for example, sendmail logging should be level
      9 or higher).  Backup your logs and/or consider writing your
      logs to a different machine, to an append-only file system, or
      to a secure logging host.

   <H4><LI><A NAME="F.5"></a>Configure firewalls to defend

      Consider filtering certain TCP/IP services at your firewall
      server, router or at the hosts. For some suggestions, please
      refer to "Packet Filtering for Firewall Systems," available

          <DD><A HREF="">

<H3><LI><A NAME="G"></a>Reconnect to the Internet</LI></H3>
      If you disconnected from the Internet, the best time to reconnect is
      after you have completed all the steps listed above.<P>

<H3><LI><A NAME="H"></a>Update your security policy</LI></H3>
   The CERT Coordination Center recommends that every site develop their
   own computer security policy. Each organization may have a specialized
   culture and security requirements that are specific to their own
   organization. Please refer to RFC 2196 "Site Security Handbook" for
   information about developing computer security policies and procedures
   for sites that have systems on the Internet. This document is available
        <DD><A HREF="">

   <OL TYPE="1">
   <H4><LI><A NAME="H.1"></a>Document lessons learned from being

       Document and review the lessons you learned from going through
       the process of recovering from a compromise. This will help you
       decide exactly how to revise for your security policy.

   <H4><LI><A NAME="H.2"></a>Calculate the cost of this incident</LI></H4>

       For many organizations, changes simply are not made in security
       policy until they understand the cost of security, or lack
       thereof. Calculating the cost of an incident will help measure
       the importance of security for your organization. You may find
       that calculating the cost of this incident is useful for
       explaining to management that security is important to your

   <H4><LI><A NAME="H.3"></a>Incorporate necessary changes (if any) in your security policy</LI></H4>

       Making changes to your security policy is the last step to take
       in this process. Be sure to inform members of your organization
       about the changes that have been made and how that may affect

<p><!--#include virtual="/include/footer_nocopyright.html" --> </p>

<p>Copyright 2000 Carnegie Mellon University.</p>

<hr size=2 noshade align=left>
 <a name="history"></a>
   <font size="3" face="Verdana">
   Revision History

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   <font size=2 face="Verdana">
   April 17, 2000<br>
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   <font size=2 face="Verdana">
   Initial Release<br>