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Communicating with Specific Parties in VINCE

Communicating with the CERT/CC

To facilitate efficiency during the coordination process, there are multiple ways to communicate with the CERT/CC.

• Case Discussion: CERT/CC analysts are available within the Case Discussion for every vulnerability coordination case.  To communicate with CERT/CC using the Case Discussion, navigate to the Case Discussion, scroll to the bottom of the page, and enter your message in the available text box.  Note that any communications posted in the Case Discussion are visible to all participants in the case, including those who may be added to the case in the future.  To communicate with the CERT/CC via the Case Discussion:
  1. Navigate to either "Dashboard" or "Cases".
  2. Click the title of the case for which you want to enter the Case Discussion.
  3. Scroll past any already existing messages and enter your message in the text box at the bottom of the page.
  4. Click "Submit".
• Private Message: You can send a Private Message directly to the CERT/CC by {insert specific instructions}.  Private Messages will be seen only by CERT/CC analysts.  Note that any replies sent from the CERT/CC will be visible to the recipient and any VINCE users associated with the recipient's organization (in the case of vendors).  To send the CERT/CC a Private Message:
  1. Navigate to either "Inbox" or the "Case Discussion" for a particular case.
  2. Click the "Private Message CERT/CC" button.
  3. Create your message and select the most appropriate description for your message from the drop-down menu.
  4. Click "Send".
• Comment on Vulnerability Reporting Form (VRF): Reporters are able to communicate with the CERT/CC by navigating to {insert specific instructions} and entering a message in the text box at the bottom of the VRF.  Note that this method of communication is available only: 

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