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More information on this topic can be found on our wiki.
Can I still send email to cert@cert.org?
We prefer that you message us through the VINCE site, but you may still email us at cert@cert.org. Please continue to use the appropriate tracking number (VRF# or VU#) in the subject of the email. Messages through the VINCE site will have a faster response time than email.
Who sees my private messages with CERT?
A direct private message sent to CERT/CC by an individual user can be seen by the user and CERT/CC analysts. A direct private message sent from CERT/CC to a vendor can be seen by CERT/CC analysts and all members of the vendor organization with associated VINCE accounts.
Who sees the posts in the case discussion?
Anyone participating in the case can see the posts in the case discussion. All coordinators, vendors, and participants are listed on the left-hand side of the case view.
Who sees my status and statement?
Anyone participating in the case can see your status and statement before we publish the vulnerability note. Once CERT/CC publishes the vulnerability note, the public will be able to view your status and statement.
What does "public" mean for my contact information?
Contact information marked "public" will be shared with participants that require it, including reporterss. Our eventual goal is to share contact information marked as "public" on our website so that it can be searched by the general public.
Can I private message a VINCE user other than CERT/CC?
No, you are unable to direct private-message another VINCE user. We encourage all relevant case discussion and coordination to happen within VINCE's case discussion page.
Who are the coordinators? Can there be more than one?
The coordinators will primarily be members of the vulnerability analysis team within CERT/CC. At this time, CERT/CC is the only coordinator in VINCE.