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If a reporter is not participating in the case, it is possible that the reporter chose not to create a VINCE account. The CERT/CC also may not have contact information for the reporter, so it is possible that the reporter will not be involved in the case. If an unresponsive reporter is listed among the VINCE participants in the case discussion, the CERT/CC may encourage the reporter to respond (perhaps by reaching out directly to the reporter).

How do I add my vulnerability status and submit an official statement?

Once the CERT/CC has identified and added the vulnerabilities to the case, we will request the status and statement from each impacted vendor. At that time, you will be able to add a status (affected/unaffected/unknown) and an official statement from the case discussion page.

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Anyone participating in the case can see your status and statement before we publish the vulnerability note. Once the CERT/CC publishes the vulnerability note, the public will be able to view your status and statement.

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How long do statement updates take to be reflected on a published vulnerability note?

The CERT/CC will receive a notification when you update your statement. Once the CERT/CC views and approves the update, the changes will be reflected immediately on the published vulnerability note.

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Use the "My Contact Info" page to edit your public contact information. Click "Edit My Contact Info" in the top right and toggle the "Public" switch to "Yes" to make specific contact information public. By default, all contact information that the CERT/CC has for your organization is set to "Not Public".

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Each organization has a designated group administrator account. This account permits invitation to the organization's group, which in turn allows access to the organization's cases. If a group administrator is not set for your organization, send the CERT/CC a private message with the email address of the desired group administrator, and we will make the change. If you are the group administrator, you may invite someone from the User Management Page by adding the new user's email address. This email address must match the email associated with the user's VINCE account. If an existing VINCE user is added to an organization, the user must log out and back in to gain access to the organization's cases. Users associated with an organization automatically have access to all of the organization's cases.

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