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Communicating with Specific Parties in VINCE

Communicating with

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Coordinators

Case Discussion

CERT/CC analysts Coordinators are available within the Case Discussion for every vulnerability coordination case.  Note that any communications posted in the Case Discussion are visible to all participants in the case, including those who may be added to the case in the future.   To communicate with the CERT/CC coordinators via the Case Discussion:

1. Navigate to either "Dashboard" or "Cases".

2. Click the title of the case for which you want to enter the Case Discussion.

3. Scroll past any already existing messages and enter your message in the text box at the bottom of the page.

4. Click "Submit".

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You can send a Private Message directly to the CERT/CCcoordinators.   Private Messages will be seen only by CERT/CC analysts.  coordinators and cannot be sent to other case participants. Note that any replies sent from by the CERT/CC coordinators will be visible to the recipient and any VINCE users associated with the recipient's organization (in the case of vendors).   To send the CERT/CC coordinators a Private Message:

1. Navigate to either "Inbox" or the "Case Discussion" for a particular case.
2. Click the "Private Message CERT/CC" button.
3. Create your message and select the most appropriate description for your message from the drop-down menu.
4. Click "Send".

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Reporters are able to communicate with the CERT/CC coordinators by commenting on the VRF.  Note that this method of communication is available only before the VRF has been converted to a VU# for coordination (at which point the Case Discussion should be used) or when the reporter wishes to avoid participating in the Case Discussion.  To communicate with the CERT/CC coordinators via the VRF:

1. Navigate to "My Vulnerability Reports".
2. Click on the appropriate VRF. 
3. Scroll past any already existing messages and enter your message in the text box at the bottom of the page.
4. Click "Add Comment".

Communicating with Vendors

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VINCE includes the capability for a subset of vendors within a case to communicate with each other via a Private Group Thread.  Note that the CERT/CC is coordinators are included within any Private Group Thread.  To request the creation of a Private Group Thread:

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1. Navigate to either "Dashboard" or "Cases".

2. Click the title of the case for which you want to enter the Case Discussion.

3. Scroll past any already existing messages and enter your message in the text box at the bottom of the page.

4. Click "Submit".

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(Rough notes below about the original sketch of this page)

Case discussion (pinned topic, discussion, who is in the room, case history)

VINCEComm ticket comms – what is this called? activity on a ticket, specifically a VRF ticket allows CERT/CC to talk to a reporter who is a VINCE user, called message? activity on case?

inbox – message thread, not a ticket?

PM with CERT/CC - other "send message to CERT/CC" options, inbox > new message

Private thread

For vendors

Receive notification from CERT/CC on new vul report

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