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If a user needs to reset their MFA due to lost/new device, please use the MFA reset process. The user must first login using their name and password. When the MFA prompt appears, click the "Troubleshoot MFA" link and follow the instructions on resetting the MFA. Note that if a password reset is required, this must be completed prior to any request to reset MFA.

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The user will be required to provide a reason for the reset.

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Upon completing the form, follow the instructions in the email sent to the user. A VINCE analyst will receive the request and will reset the MFA within 1-3 business days.

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