...

Vendor Association

If you are a researcher or the first employee from your vendor organization to create a VINCE account then your account is placed into a pending state for CERT/CC review and approval. Once approved, you will receive an email letting you know that you have been approved. You will still need to be associated with your organization in VINCE by a CERT/CC analyst. Please send us a direct message requesting to be associated with your organization and we will independently verify with your organization that the request is valid. If you are the first user for the vendor, we will additionally make you the administrator so that you may manage the group.

If you are a part of an existing vendor and your group administrator invited you directly to VINCE, then you should already automatically be associated properly with your vendor and see any cases that they are involved in on your Dashboard. If you do not see cases and expect to, please send us a direct message. If your group has an administrator in VINCE, we will transfer your request to be associated with them to themthe admin.

...

Multifactor Authentication

...

1. Select "SMS".
2. Enter the phone number you will use to receive text messages containing an authorization code.
   
   1. Use the International format as follows: + (country code) phone number
   2. If you have a United States number, please use +1 XXX-XXX-XXXX
      
      
      
      
3.  Click Click "Submit".
4. Verify your account by entering the authorization code sent as an SMS
   
   
   
   
5. You will have two forms of confirmation that your account has successfully enabled SMS multifactor authentication:
   1. Web page indicating success and displaying your User Profile
      
      
      
      

   2. An email message confirming your MFA was successfully enabled
      
      

...

Password Recovery

If a user needs to recover their password, they can user the VINCE password recovery feature. This can be accessed by clicking "Forgot your password?" on the login page or clicking the previous link. CERT/CC analysts will review these requests and may reach out to you for confirmation or validation of the request.

...