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We encourage both vendors and reporters to make a VINCE account to facilitate active involvement in the coordination of vulnerabilities reported to the CERT/CC. A vendor without an account will be unable to view vulnerability reports shared with the CERT/CC or participate in the coordination process. A reporter without an account will be unable to communicate with vendors or receive updates on the coordination status of submitted reports.  A reporter can create an account after submitting a vulnerability report to gain access to submitted reports, as long as the account is created using the same email address as the email address provided in the submitted report.

My VINCE account has been associated with the proper vendor group, why can't I access my cases?

Log out and back in to VINCE.

What is the service-level agreement (SLA) between the CERT/CC and VINCE users?