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Once you have created an individual VINCE account, ask us or a vendor group administrator. Users for whom we have existing trust (verified email address, possibly PGP key) are automatically associated with vendor groups. For users without existing trust, we perform a two-person validation process.

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The first user added to a vendor group is granted the administrator role for that group. Our strong preference is that administrators manage further group membership. Multiple administrators are permitted.supported.

How can I give VINCE access to someone else in my organization?

Each organization has a designated group administrator account. This account permits invitation to the organization's group, which in turn allows access to the organization's cases. If a group administrator is not set for your organization, send the CERT/CC a private message with the email address of the desired group administrator, and we will validate the change. If you are the group administrator, you may invite someone from the User Management Page by adding the new user's email address. This email address must match the email associated with the user's VINCE account. Users associated with an organization automatically have access to all of the organization's cases.

Can I control which cases specific people in my organization have access to?

Not at this time.

My VINCE account has been associated with the proper vendor group, why can't I access my cases?

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Use the "My Contact Info" page to edit your public contact information. Click "Edit My Contact Info" in the top right and toggle the "Public" switch to "Yes" to make specific contact information public. By default, all contact information that the CERT/CC has for your organization is set to "Not Public".

How can I give VINCE access to someone else in my organization?

Each organization has a designated group administrator account. This account permits invitation to the organization's group, which in turn allows access to the organization's cases. If a group administrator is not set for your organization, send the CERT/CC a private message with the email address of the desired group administrator, and we will make the change. If you are the group administrator, you may invite someone from the User Management Page by adding the new user's email address. This email address must match the email associated with the user's VINCE account. If an existing VINCE user is added to an organization, the user must log out and back in to gain access to the organization's cases. Users associated with an organization automatically have access to all of the organization's cases.

Can I control which cases specific people in my organization have access to?

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My organization is affiliated with "Vendor X".  How can I be sure that I receive all of the notifications that "Vendor X" receives?

If you wish to receive a VINCE notification whenever a different specific vendor receives a VINCE notification, you should contact the other vendor (outside of VINCE) and ask that vendor's VINCE Admin to add your chosen email address to their vendor contact information.  Likewise, if you wish for another vendor to receive a VINCE notification whenever you receive a VINCE notification, then you should add an email address to your VINCE contact list that will reach that other vendor.